Monitoring & patching
Take routine maintenance off your IT person's plate so they can focus on the work only they can do.
CO-MANAGED IT
Extra hands for the IT person you already have.
If someone on your team already handles IT, full-time or alongside another job, Rampart can fill the gaps: monitoring, patching, security, time-off coverage, and projects that need more hands.
Works alongside your team
You choose what we cover
Shared documentation
Coverage when your IT person is out
WHAT’S INCLUDED
Co-Managed IT that fits a small business.
Coverage is built around your equipment, risks, and budget. Every item can be part of a managed plan or handled as a one-time project.
Help desk overflow
Handle everyday user requests when your internal team is busy with bigger priorities.
Time-off coverage
Someone who already knows your environment is available when your IT person is on vacation or out sick.
Security & backup oversight
A second set of eyes on security settings, backups, and alerts.
Project help
Extra hands for migrations, office moves, server replacements, and network upgrades.
Documentation
Shared records so important knowledge is not locked in one person's head.
CLEAR RESPONSIBILITIES
You decide who owns what.
Co-managed IT works when everyone knows their part. We agree up front on which systems Rampart watches, which requests come to us, and how issues are escalated, so nothing falls through the cracks.
Talk through a co-managed setup: 918-394-5100- Defined responsibilities for each system
- Shared notes on open issues
- Agreed escalation paths
- Coverage that changes as your team does
COMMON QUESTIONS
Before you call.
Straight answers about co-managed it from Rampart.
Is Rampart trying to replace our IT person?
No. Co-managed IT is designed to support your existing staff, not replace them. Most internal IT people welcome help with routine work and someone to cover for them.
Who is a good fit for co-managed IT?
Businesses where an office manager or another employee handles IT part-time, or where a single IT person cannot cover everything alone.
Can we start with just one area?
Yes. Many businesses start with monitoring and patching or with backup oversight, then add more over time.
READY FOR FEWER IT SURPRISES?
Start with a straightforward conversation.
Call Rampart Computers and tell us what your business needs.